Digital transformation that starts with your customers, not with the technology.
What we do
Digital transformation that starts with your customers, not with the technology.
We analyze what your customers do, say and buy, then trace it upstream to the decision or process behind it. You get the cause and what to do about it.
When the fix needs software, we build it into how the company already works. Models and tools that tackle the upstream cause, so the problem stops reaching your customers.
A digital transformation of the whole practice, taken in phases. Each phase starts with something patients were experiencing and ends inside the clinic, where the cause was.
The problem. A patient sends a photograph and waits, in whatever order their message happened to arrive. Nobody could tell which case was urgent without opening every one, so serious problems queued behind routine questions. The delay patients felt came from how messages arrived, not from how hard the clinic was working.
What we built. A system that receives every message, transcribes the voice notes, reads the images, summarises each case and ranks it by urgency. The doctor opens one screen and sees who to answer first. It is receive-only and cannot send anything to a patient, data is encrypted, every access is logged, and the clinic can export all of it at any time.
The problem. A patient calls and nobody answers. They try a second number and reach a line nobody is watching. Whether the clinic could be reached at all depended on which of three lines a patient happened to dial, and every call that did connect landed on one secretary.
What we are building. One queue behind all three lines, so reaching the clinic no longer depends on which number a patient happened to dial, and no call goes unanswered because it rang in the wrong place.
Three co-founders, all specialising in business analytics, each arriving from a different field.
Co-founder
Co-founder
Co-founder
A casual conversation, thirty minutes.
