Refund policy

1.Nothing is sold on this site

keenanalytics.net takes no payments. There is no shop, no subscription and no checkout, and the introductory call you can book from the site is free. So there is nothing bought here that could be refunded.

2.Consultancy and systems work

Every engagement is governed by a written agreement signed by both sides. That agreement sets the fees, the payment schedule, what happens on cancellation, and any refund terms. Where it covers refunds, it takes precedence over this page.

Where an agreement says nothing about refunds, this applies:

• Fees for work already delivered or already under way are not refundable.
• Fees paid in advance for work that has not started are refunded in full if you cancel in writing before it starts, less any third-party costs we have already incurred on your behalf.
• If we cancel an engagement for reasons that are not your fault, fees paid in advance for undelivered work are refunded in full.
• Refunds go back by the method the payment came in, within thirty days of the cancellation being agreed.

3.If something is wrong

If you are unhappy with work we delivered, tell us first. We would rather fix it than argue about it. Write to info@keenanalytics.net with the invoice or agreement reference and what went wrong, and we will reply within five working days.

4.Your statutory rights

Nothing on this page reduces any right you have under the law that applies to you, including, for consumers in Lebanon, the Consumer Protection Law No. 659 of 2005.